Shipping & Returns

Shipping

Our products are delivered by mulitple postal services, such as DHL, Bpost, Colis Prive, etc. We only home delivery and if no person is available to receive the goods it will be delivered at a pickup point on which you should be informed by e-mail by the delivery service.

If your products are in stock it’ll be ready for shipping within 24 hours.
If your products are in backorder(expect pre-orders) it’ll be ready for shipping within 2-3 days.

The delivery time in The Netherlands and Belgium is 1-2 business days.

Orders after friday 15:00 / will be handled on Monday.

No orders will be processed or shipped in the weekend.

Please note: Customers outside the EU have to pay an additional import tax.

Returns

For customers from The Netherlands, Belgium, Germany, and France:

Please use the return portal via the following link to initiate your return: https://textielbuilders.shipping-portal.com/rp/

For customers from other countries:

Do you want to return the product(s) for any reason? Please return it within 14 days after receipt, stating the order number to:

Textiel Builders B.V.
Kotterstraat 5
8102HZ Raalte
The Netherlands

Notes:

Your return must be delivered to our address and not to a parcel point.
The costs of returning the product will be paid by the customer.

Return the product(s) in a suitable shipping package. Make sure the package is thoroughly sealed. We strongly advise shipping the product(s) with track and trace and adding a copy of the invoice or writing your order number on the package.

When we receive the product(s), we check for signs of use (e.g. makeup or perfume). We only accept product(s) that:

have not been worn (except for fitting),
have not been washed,
and show no signs of use.

Did you receive the wrong, broken or damaged product(s)?

Please contact us at merch@textielbuilders.nl. Mention:

and proof (e.g. a picture).
your order number,
the reason the product is faulty,
a copy of the invoice,

Refunds

If you return a product, we will credit it by default. You can re-order the correct size via the website. Within a few days after receipt, we will process the return. It can take up to 15 days for the money to be credited to your bank account.