Shipping & Returns

Shipping

Our products are delivered by mulitple postal services, such as DHL, Bpost, Colis Prive, etc. We only home delivery and if no person is available to receive the goods it will be delivered at a pickup point on which you should be informed by e-mail by the delivery service.

If your products are in stock it’ll be ready for shipping within 24 hours.
If your products are in backorder(expect pre-orders) it’ll be ready for shipping within 2-3 days.

The delivery time in The Netherlands and Belgium is 1-2 business days. 

Orders after friday 15:00 / will be handled on Monday. 

No orders will be processed or shipped in the weekend.

Please note: Customers outside the EU have to pay an additional import tax.

Returns

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Return conditions

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return

Within the EU Start your return through our return portal: Textiel Builders return portal. Once approved, you’ll receive a return label along with instructions on how and where to send your package.

Outside the EU If you’re located outside the EU, you can return your item to our company address, quoting your order number. Please contact us at info@textielbuilders.nl for the exact address and further instructions.

Items sent back to us without first requesting a return will not be accepted.

Please note – returns and exchanges are at your own expense.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Questions?

Our customer service team is happy to help. Email us at info@textielbuilders.nl and we’ll get back to you as soon as possible.